These Terms of Use govern the rights and obligations of visitors and users (hereinafter referred to as "You" or "the User") of the websites Vetee.pet, uVeterinare.ai, and Vetee.ai, as well as the Vetee mobile application (hereinafter referred to as "the Website" and "the Application") of the provider Vetee.ai s.r.o., with its registered office at Boudníkova 2538/13, 180 00 Prague 8, Company ID 19961685, a business corporation registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 394694, e-mail info@vetee.ai, tel. +420 602 180 886 (hereinafter referred to as "the Provider"), and other platforms of the Provider (websites, mobile applications, social media accounts, etc.) for which these terms apply mutatis mutandis.

1. Content of the Website and the Application

The content of the Website and the Application consists of information intended for You as users from the general public. This includes, in particular, articles on veterinary care for pets intended for the general public, information on ongoing events related to the topic of pet health, and links to other websites, organizations, experts, and veterinary facilities, information provided in response to inquiries from the general public in the field of veterinary care for pets and related topics, as well as specialized services according to the current offering in the field of veterinary care for pets. Our services also include individualized veterinary advice, notifications via e-mail and push notifications, discounts from our partners, and the option to purchase a Premium membership, and similar benefits. We use artificial intelligence tools in the provision of our services.

2. Acceptance of Terms

By using the Website and the Application, you express your consent to these Terms (entering into a contract for the provision of our services under these Terms). Your registration and use of our services mean that you receive these performances in accordance with the current version of the Terms of Use.

3. Registration

To use the full range of services on the Website and in the Application, registration is required. To access our services, register using Apple ID, Google ID, or another similar third-party registration service, thereby creating your user profile, which you will log into using your selected ID. Within the service, you are entitled to edit the data in your user profile according to your current situation. When using our services and registering, you commit to providing true and up-to-date information. Incorrect or outdated information may lead to restrictions or incomplete provision of the service, or to its inconsistency with your actual request. Within your profile, we will allow you to create profiles for individual pets.

4. Service Fees

a) Basic services and content on the Website and in the Application are provided free of charge. However, some services (such as the advisory board) may be provided for a fee; we will always inform you in advance of such a fact, as well as the amount of the required payment. Detailed information regarding prices and other conditions for the provision of paid services or Premium membership (within which the advisory board services can be consumed pursuant to Sections 5 and 6 below) will always be specified by us in advance of their use or activation, so that you have the opportunity to familiarize yourself with them.

b) Payments can typically be made through an internet payment service provider in the form of online payment. We reserve the right to provide Premium membership through vouchers issued by our business partners (with the understanding that these vouchers, as well as their validity period or expiration, may be limited or changed by us or our business partners).

c) If we establish the option of a subscription for our services for a certain period of time, you are bound to pay the agreed subscription fee for the entire period, even if you decide not to use the services. This fact does not constitute grounds for an early termination of the ordered subscription.

5. Advisory Board

a) Part of the services provided on the Website and in the Application is an advisory board with a veterinarian, within which veterinary doctors (so-called veterinarians or vets) answer users' queries. Answers are provided to general questions from users based on information entered by users, where there is no verification of this information, nor any possible physical examination or other inspection of the pet. This involves general answering of questions in the field of veterinary medicine at the level of the latest knowledge, along with the use of artificial intelligence tools. However, this does not constitute the provision of veterinary services in the sense of veterinary therapeutic and diagnostic practice. We explicitly advise users that the advisory board in the service provides general information regarding the query entered in the area of pet health and care, and not actual veterinary care.

b) If the service permits, the Provider, as an intermediary, will enable the user to enter into contracts for the provision of veterinary care with an individual veterinarian providing consultations and other services. The user will always be notified of this fact within the advisory board (meaning that in such a case, general advice will no longer be provided, but the veterinarian will directly provide the user with veterinary care services, for which they will be responsible under legal regulations, in particular according to Act No. 166/1999 Coll., on Veterinary Care). In such a case, the Provider will act solely as an intermediary and is not responsible for the content of the veterinary care, being responsible only for the transmission of information for the provision of veterinary care services by the specific veterinary doctor within the service requested by the user.

6. Submitting a Question in the Advisory Board

To submit a question, you must use the prescribed forms on the Website or in the Application, where the required details must be completed as necessary. Answers to questions are usually provided within 8 hours of submission, unless the Provider specifies otherwise on the website. We will inform you that your question has been answered via an e-mail message with the option of a push notification on your mobile device.

7. Processing of Personal Data

The processing of personal data is necessary in order to use our services. You can read our Privacy Policy on the Vetee.ai website.

8. Rights and Obligations of Users

By using the Website, the Application, and our services, you acknowledge that any violation of these terms or legal regulations, as well as damage to the rights and legitimate interests of our company, may result in the refusal to provide our services and the refusal of registration (cancellation of your user account). It is prohibited to damage or otherwise interfere with the rights of the Provider, other users, and third parties, and you must not abuse, block, modify, or in any other way interfere with the functioning of the Website, the Application, and Vetee.ai services. Furthermore, we would like to inform you that we deliver the services provided in the highest quality with respect to the type of service provided, however, we are not responsible for their application or adaptation of their suitability to the health status of your pet, and we always strongly recommend seeking a veterinarian in case of any doubt (and in urgent cases, visiting a veterinary emergency room).

9. Rights and Obligations of the Provider, Disclaimer of Liability

a) The Provider undertakes to provide services in accordance with currently available expert knowledge and technologies and to protect users' personal data in accordance with applicable laws.

b) The Provider is not liable for damages arising in connection with the use of the services, and users acknowledge that this is only general information based solely on texts and descriptions provided by users, which can be generalized to the given situation and can never replace actual veterinary care provided by a specialist with a personal examination and check-up of the pet. In case of actual health problems of your pets, we always recommend seeking treatment by a veterinarian and consulting the situation with them in person along with an examination of your pet. The Provider is also not responsible for the application of information gathered from the Website and the Application by the user without consultation with a veterinarian regarding the specific situation of a specific pet.

c) The Provider reserves the right to restrict access to the services (for example, to establish limits when asking a question in the advisory board or other restrictions). The Provider will always notify the user of such circumstances within its services.

10. Copyrighted Content

The Website and the Application and their content are protected in particular by Act No. 121/2000 Coll., on Copyright, as amended, and Act No. 89/2012 Coll., the Civil Code, as amended. Publishing or other use of the content of the Website and the Application for other than normal user use is possible only with the consent of the Provider.

11. Advertising

The Website and the Application may contain commercial communications which are designated in accordance with applicable legislation, in particular in accordance with Act No. 40/1995 Coll., on the Regulation of Advertising, as amended. Within the Website and the Application, we will also provide you with various discounts and promotions from providers in the field of pet care, either as part of advertising or as benefits we obtain for you from our partners.

12. Consumer

Consumer Disputes

a) In cases where the User is a consumer in relation to the Provider and a consumer dispute arises that cannot be resolved by mutual agreement, such User may submit a proposal for an out-of-court settlement of the consumer dispute to the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, registered office at Štěpánská 44, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz). In these cases, a user in the position of a consumer can also use the online platform for consumer dispute resolution established by the European Commission, which is available at: https://ec.europa.eu/consumers/odr/.

Liability for Defects

b) According to Section 1921 of Act No. 89/2012 Coll., Civil Code, as amended, the User may assert their right arising from defective performance in court if they have reported the defect to the Provider without undue delay after having the opportunity to inspect the object of performance of the Provider and discover the defect, either by pointing out the defect or by notifying how it manifests itself. A defect can be claimed within six months of receiving

the object of performance. Procedure for claiming a defect: a defect can be claimed in particular in the form of an e-mail message sent to the Provider's e-mail address specified in the header of these terms or in writing to the registered office of the Provider. The Provider will resolve the defect immediately, but no later than 30 days from its receipt. If this is not possible within this period for serious reasons, the Provider will notify the user within the 30-day period, stating when the defect proceedings will be resolved. Please note that in the event of entering into a contract for the provision of veterinary services with a specific veterinarian, the defect must be claimed with that veterinarian.

13. Changes in Content and Services

The Provider reserves the right to change the content and access to its services. Planned major changes in the content of the Website and the Application and changes in their use will always be accompanied by the date of the change, and users will be notified in advance by an announcement on the pages or via an e-mail message, if possible.

14. Validity of the Terms of Use

These terms, as well as any amendments to them, become valid and effective at the moment of their publication. The Provider may unilaterally change these terms by publishing the new terms, where the new version will be posted at least 14 days before the changes take effect. A change does not affect the rights of the User acquired during the provision of services under the previous version of the terms.

For further questions or feedback, please contact our customer support. Thank you for choosing Vetee.ai for your pets' care.