FAQs

Please have a look at the frequently asked questions, or write to us.

Please check your email and password for typos, ensure Caps Lock is off, and verify that your password manager is not autofilling an outdated credential. Try typing both your email and password manually without using autofill.
Check your spam folder. If you cannot find the email, have the confirmation message resent directly from the login page.
On the login page, click on "Forgot password" and follow the instructions. You may have never set a password if you registered via Apple or Google – in that case, try logging in the same way you did when registering.
When signing in with Apple using a hidden email, your account is registered under an anonymous address like …@privaterelay.appleid.com. Use the same "Sign in with Apple" button as you did during registration – standard email sign-in does not work in this case.
Facebook login is no longer supported. Click "Forgotten password" on the login page and set a password for your email.
Try, one by one, all the email addresses that you commonly use. Also check your password manager – it might have saved an email or password for an older version of the app.
Please check your internet connection and update the app to the latest version; older versions may not support the current login method. If nothing helps, contact support – include the app version and device type, but never send your password.
Do you still have questions?Let us know what you need by emailing our customer support, and we will get back to you shortly.

Please have a look at the frequently asked questions, or write to us.

Please check your email and password for typos, ensure Caps Lock is off, and verify that your password manager is not autofilling an outdated credential. Try typing both your email and password manually without using autofill.
Check your spam folder. If you cannot find the email, have the confirmation message resent directly from the login page.
On the login page, click on "Forgot password" and follow the instructions. You may have never set a password if you registered via Apple or Google – in that case, try logging in the same way you did when registering.
When signing in with Apple using a hidden email, your account is registered under an anonymous address like …@privaterelay.appleid.com. Use the same "Sign in with Apple" button as you did during registration – standard email sign-in does not work in this case.
Facebook login is no longer supported. Click "Forgotten password" on the login page and set a password for your email.
Try, one by one, all the email addresses that you commonly use. Also check your password manager – it might have saved an email or password for an older version of the app.
Please check your internet connection and update the app to the latest version; older versions may not support the current login method. If nothing helps, contact support – include the app version and device type, but never send your password.
Do you still have questions?Let us know what you need by emailing our customer support, and we will get back to you shortly.

Vetee.ai s.r.o.


Boudníkova 2538/13

180 00 Prague 8

Company ID: 19961685


info@vetee.ai


Data box: xx3rwm9


Bank account, Komerční banka:

131-1966120267/0100 (CZK)

131-3671870297/0100 (EUR)

CONTACT


If you have a question about the health of your pets, please

submit your question in the Vetee discussion forum. For other topics

use the following contacts.

Customer Service

+420 602 180 886

podpora@vetee.ai


Sales Department

Tereza Moravcová

+420 602 220 424

‬obchod@vetee.ai


Communication with Veterinarians

MVDr. Hana Adamčíková

klinika@vetee.ai


This project is realised with the financial support of the Technology Incubation programme.

Project title: uVeterináře.ai - ecosystem for pets. Registration number: 2401000029

Vetee.ai s.r.o.


Boudníkova 2538/13

180 00 Prague 8

Company ID: 19961685


info@vetee.ai


Data box: xx3rwm9


Bank account, Komerční banka:

131-1966120267/0100 (CZK)

131-3671870297/0100 (EUR)

CONTACT


If you have a question about the health of your pets, please

submit your question in the Vetee discussion forum. For other topics

use the following contacts.

Customer Service

+420 602 180 886

podpora@vetee.ai


Sales Department

Tereza Moravcová

+420 602 220 424

‬obchod@vetee.ai


Communication with Veterinarians

MVDr. Hana Adamčíková

klinika@vetee.ai


This project is realised with the financial support of the Technology Incubation programme.

Project title: uVeterináře.ai - ecosystem for pets. Registration number: 2401000029

Vetee.ai s.r.o.


Boudníkova 2538/13

180 00 Prague 8

Company ID: 19961685


info@vetee.ai


Data box: xx3rwm9


Bank account, Komerční banka:

131-1966120267/0100 (CZK)

131-3671870297/0100 (EUR)

CONTACT


If you have a question about the health of your pets, please submit your question in the Vetee advice section.

For other topics, please use the following contacts.

Customer Helpline

602 180 886

podpora@vetee.ai


Sales Department

Tereza Moravcová

602 220 424

‬obchod@vetee.ai


Communication with Veterinarians

MVDr. Hana Adamčíková

klinika@vetee.ai


This project is realised with the financial support of the Technology Incubation programme.

Project title: uVeterináře.ai - ecosystem for pets. Registration number: 2401000029